Red Ring of Death: Days Four, Five, and Six

I shipped my package on day five, Saturday, at Noon. I'm hoping the package is in transit.

It's shipping to Texas.


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Unfortunately, I don't know what the status is this morning (Monday, Day Seven). The UPS tracker says:

Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details.

However, Microsoft's info said I should give 2-3 weeks from when I shipped the Xbox for it to be returned. 3 weeks from Saturday is Friday, June 27.

Red Ring of Death: Day Three

Only 48 hours after I submitted my Service Order Request, my box in which I must ship my broken 9 month old Xbox, arrived. So far, given that I have a broken Xbox, I could not have expected better service.

I hope to get my Xbox in the mail by Saturday morning (Day Five) at the latest. I will keep you updated on how the shipping process goes.

Microsoft provided me with detailed instructions, including "Don't write Xbox on the box.", and I plan to follow them to the 'T'.

Red Ring of Death: Day Two

Just a few hours after submitting my Service Request Order, I received a confirmation that my order would be shipped via UPS shortly. Today, I checked my order status, and confirmed that my order is in fact 'In Transit'. I'm hopeful that I will receive it shortly.

It shipped from NV, so it's can't be too far away.

I have to admit that I'm surprised with the speed so far. Let's hope this continues.

I also like that I haven't yet had to speak with a human. Of course, that's because I haven't needed to speak with anyone. Should I need to speak with a human, I hope one is not far away.

Red Ring of Death: Day One

Today, June 3, 2008, at 8 PM PST, I was playing Call of Duty 4 on my Xbox 360, which I purchased from Amazon.com on September 2, 2007, when the game froze approximately 10 minutes into my session.

This wasn't the first time I had experienced this issue so I wasn't too concerned. I powered my Xbox down as I had in the past, and then powered it back on.

Upon powering on the Xbox the second time, I saw the Red Circle of Death. I tried this a few more times with no improvement until I finally did a quick Google search to learn more.

I followed Microsoft's troubleshooting advice before submitting a Service Request Order.

Now, I'll wait while Microsoft ships me a package which I can then use to return my device to them for free.

So far, my biggest frustration is that I'll be without my Xbox for ~3 weeks while I wait for Microsoft to repair a device I purchased for $449.99 less than 9 months ago.

I also learned that although my Xbox was purchased on September 7th and received shortly thereafter, the warrenty expires on August 24, 2008 at 7:59:59. Perhaps I should be glad my product faultered so quickly. If not, the red ring of death would likely cost me money in addition to time and inconvenience.

Let's see how it goes.