When I recently searched for a ticket via Kayak, I found the cheapest were offered by American Airlines. So I clicked the tickets, which took me away from Kayak to the American Airlines website.
Unfortunately, it didn't take me to the tickets that I wanted to purchase. Therefore, I searched for them at the AA website. I searched by all three criteria that American Airlines offers: Price, Schedule, and Price and Schedule. However, it appeared that the tickets Kayak described weren't available.
As a result, I returned to Kayak, where I noticed a useful link, something along the lines of 'Tickets not found?', so I clicked and was taken to a Kayak page that included:
- AA's phone number (800-433-7300)
- instructions for getting the advertised schedule and price.
However, at the end of my call, the operator quoted a price that was twenty dollars more than the list price. I assumed this was a tax (my mistake), but in fact, it was a hidden fee.
When I received my email confirmation, AA confirmed that I had been charged $20 for ordering my ticket on the phone. This was frustrating to me, because, I didn't want to purchase this service nor did I realize this service came at a cost.
- I wish the agent described the $20 fee before charging me (I should have asked).
- I wish AA had allowed me to purchase the tickets online easily. It would save AA cost, and be more convenient for me.
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